Refund policy

INCORRECT/MISSING ITEM IN ORDER
Please inspect your order upon receipt and contact us immediately if the order is incomplete or if you receive the wrong item, so that we can evaluate the issue and make it right. Please contact us at office@sonicunyon.com and we will ship out your missing item as warranted.

ORDER MISSING/STOLEN/ARRIVED DAMAGED
Various tiers of shipping options are available to customers. Such selections will impact delivery timeline, as well as availability of tracking information and/or parcel insurance. Sonic Unyon Records and Sonic Unyon web shop is not responsible for international shipping delays, such as customs delays and is not responsible for any customs duties or taxes. We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment. Additional questions/concerns? Please e-mail us at office@sonicunyon.com.

EXCHANGES
Sonic Unyon Records does not offer product exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Product returns must be made at the customer's expense.

RETURNS
Sonic Unyon Records accepts returns on unopened LPs and CDs within 30 days of receiving an order. You will also need the receipt or proof of purchase. Please note that we are unable to refund any shipping charges unless the return is a result of our error, and that returns must be made at the customer's expense. Please e-mail us at office@sonicunyon.com for further instructions on how to begin your return.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. We thank you for your understanding and support. If more than 15 business days have passed since we’ve approved your return, please contact us at office@sonicunyon.com.